Operational Excellence
ZDEVCO provides comprehensive training and operational support for every platform we deploy. With 16+ years of continuous on-site operations at the Port of Oakland, we bring proven processes, institutional knowledge, and responsive support to every engagement.
On-Site Operations
- Port of Oakland — 16+ years continuous STEP program operations
- OMSS container yard — daily operations support for camera network and yard management
- TPAS corridors — remote monitoring and maintenance across multi-state deployments
Program Lifecycle Management
We don’t just deploy technology — we manage the full program lifecycle. From pilot programs to full-scale operations, ZDEVCO handles the scaling, the adoption challenges, and the day-to-day operations so our clients can focus on their core mission.
User Adoption
Technology only works when people use it. Our adoption programs bring truck drivers, carrier companies, port operators, and agency staff on board through structured onboarding, hands-on training, and ongoing support. We’ve successfully onboarded 5,000+ trucks and 420+ carriers onto the STEP platform.
SLA-Backed Support
- Defined response times with escalation procedures
- Monthly performance reports and system health dashboards
- 24/7 monitoring and incident response
- Train-the-trainer programs for agency staff independence